Over the past few weeks, employees from all five of Canada’s big banks
[http://www.cbc.ca/news/business/banks-upselling-go-public-1.4023575] have
broken their silence on pressures to meet sales targets at the expense of
customer experience.
In nearly 1,000 emails, and anonymous interviews, employees from RBC, BMO, CIBC,
TD and Scotiabank have come forward with their stories of feeling pressured to
upsell, trick and lie to customers to meet unrealistic sales targets and
ultimately keep their jobs